FIND THE ANSWERS YOU ARE LOOKING F0R
We make logistics easy — and that starts with clear answers.
FREQUENTLY ASKED QUESTIONS
What is the expected time of arrival (ETA) for international shipments?
Nigeria to USA : 7-10 business days
Nigeria to UK: 3-5 business days
Nigeria to CANADA : 7-10 business days
Nigeria to ITALY/EUROPE: 4-6 business days
Will Dr Dee International Logistics Limited require you to pay into any personal account?
No, DDIL will never ask you to pay into any personal account.
Payments can be made via:
Dr Dee International Logistics Limited Bank Account and at our offices nationwide.
Will my parcel be delivered to my final destination as requested either in Nigeria or abroad?
Yes, we will deliver anywhere in Nigeria or abroad as requested.
What happens if my products arrive damaged or incomplete?
You can get a refund by documenting, take pictures of the damage, and following the return process.
What is your process for handling unexpected delays
If a delay is expected, we will inform you as soon as possible, explain the situation, and provide an updated delivery timeline.
Is shipping insurance included, or do I need to acquire it separately?
Shipping Insurance is not automatically included; you typically need to acquire it separately.
Business Hours
Monday – Saturday: 8 AM – 6 PM
Sunday: Closed
